FINANCIAL SERVICES CASE STUDY
Transforming AV Control for a Financial Services Leader
Lucid partnered with a global financial services organisation that needed a more dependable and scalable approach to meeting room technology. Their estate had grown rapidly in scope, and while a Cisco Codec formed the foundation of their setup, the challenges they faced stemmed not from the hardware itself but from evolving needs and expanding feature requirements that were beginning to outstrip what could be developed and deployed effectively.
Lucid’s specialist team worked to simplify the technology stack, create future-proof AV control paths and deliver an improved user experience that could be rolled out across the entire estate with confidence.
AV Control System Upgrade
The Challenge
The client’s meeting rooms were equipped with Crestron touch panels configured to mirror the evolving Cisco Navigator interface. While effective for a short period, this approach demanded continuous synchronisation of both platforms. As room specifications became more advanced, the dual-interface method created unnecessary complexity. This resulted in:
- Inconsistencies in the user experience between different rooms.
- Repeated programming effort with each platform update.
- Slower deployment when introducing new technology or features.
The goal was to simplify how users interacted with the system and reduce operational strain, while still providing headroom for expansion into larger and more multifunctional spaces.
The Solution
Lucid reconfigured the control approach by placing the Cisco Navigator at the centre of the user interface strategy. Rather than splitting responsibilities between two touch interfaces, Crestron panels now served as an intelligent extension to support enhanced functionality when needed.
This unified method allowed the client to introduce additional capabilities without complicating the user experience, including:
- Divisible Spaces – supporting both small meetings and combined room layouts.
- DSP Integration – delivering improved audio clarity and control.
- MFR and MCR Driven Spaces – allowing easy management of high-performance room designs.
With Cisco Navigator acting as the primary visual and control layer, users now interact with a consistent interface wherever they are in the building.
The Outcome
By reducing system duplication and removing the need to align two separate interfaces, the organisation has benefited from:
- A single, recognisable control experience across every location.
- Faster expansion and adaptation to new room builds.
- Lower maintenance and reprogramming requirements.
- Confidence that the system is prepared for future upgrades.
Lucid’s AV consulting and bespoke audiovisual software development have enabled the client to modernise their meeting room estate with technology that is both flexible and robust.
Why Choose Lucid?
We specialise in simplifying complexity. Rather than overloading your environment with unnecessary hardware, we design and refine the software layer that drives usability, reliability and growth. Our approach delivers:
- Unified control interfaces that make technology effortless to use.
- Scalable solutions that adapt as room requirements evolve.
- Expert integration that aligns every device and function behind a single, consistent experience.
- Long-term support to ensure your meeting spaces continue to perform at their best.
With Lucid, your AV strategy becomes efficient, secure and ready for the future.
Contact Us
If you are looking to improve the control, consistency and scalability of your meeting room technology, we can help. Contact Lucid to speak to our specialists about creating a streamlined AV environment tailored to your organisation’s needs.